Los ciudadanos pueden pueden presentar quejas, sugerencias o felicitaciones acerca del funcionamiento de los servicios que proporciona la Mutualidad General Judical.
Made the complaint, or suggestion, the person concerned will receive a record of its submission through a postal or e-mail (as indicated in presenting its communication).
The Society In General will inform the Court concerned of the actions undertaken within 20 working days. This term could be suspended if necessary require the person concerned for that, within 10 working days, to make clarifications.
IMPORTANT NOTE: Este servicio no nos facilita ayudar a los mutualistas que necesitan información o desean consultar el estado de una solicitud. Si Usted estuviera en esos casos, por favor envÃe un correo a mugeju@justicia.es or call telephone number 915 860 300 (monday to friday from 9:00 to 14:00).
CÓMO PRESENTAR UNA QUEJA, SUGERENCIA O FELICITACIÓN
You can do so via the Internet: through the tab
Online
.
You can also do so in person, as set out the tab
Attendance
.
LEGISLATION
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Real Decreto 951/2005 of 29 july, which establishes the general framework for improving the quality in the General state administration.
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Resolution of 6 february 2006 of the secretary-General for Public Administration , on certain guidelines for the development of programmes of the general framework for improving the quality established by the Royal Decree 951/2005 of 29 july.
Es necesario que firme electrónicamente su queja, sugerencia o felicitación, para lo cual necesita tener instalada la aplicación AutoFirma.
Can lodge a complaint, suggestion or congratulations in the central and provincial offices in the mutual Judicial General, as well as in any other places under article 16 (4) of law 39/2015, of Common Administrative Procedure of the public authorities.